Terms, Privacy, and the Legal Stuff

1. Eligibility

This app is intended for users age 13 and older. By using the app, you confirm that you are at least 13 years of age. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these terms on your behalf.

We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

2. Use of the App

Practice Room Playbook is designed to provide educational tools, frameworks, and guidance for practice and performance preparation.

You agree to use the app only for lawful purposes and in a way that does not harm, disrupt, or misuse the platform or other users.

3. No Guarantees

We provide tools and guidance, not outcomes. We do not guarantee:

• performance improvement
• audition results
• career advancement

Your results depend on many factors outside our control.

4. Educational Purpose Only

This app is for educational and informational purposes only. It is not a substitute for:

• professional music instruction
• medical advice
• physical therapy or performance injury prevention guidance

You are responsible for your own health, technique, and training decisions.

5. User Responsibility

You agree that:

• You are responsible for how you use the app
• You will listen to your body and avoid overtraining or injury
• You will not rely solely on the app for critical decisions

6. Intellectual Property

All content in the app — including frameworks, exercises, text, and branding — is owned by Innoventures, LLC and protected by intellectual property laws.

You may not copy, reproduce, distribute, or resell any content without written permission.

7. Acceptable Use

You agree not to:

• misuse or attempt to hack the app
• reverse engineer or copy the system
• use the app for illegal or harmful purposes

8. Account Termination & Data Deletion

You may request deletion of your account and all associated data at any time from Preferences → Delete Account → Request Account Deletion in the app, which emails us your request, or through our contact page.

Upon receiving a valid deletion request, we will:

• Delete your account and personal information within 30 days
• Remove your data from active systems and backups within 90 days

We may retain limited data as required by law or for legitimate business purposes (e.g., fraud prevention), but will inform you if this applies.

We reserve the right to suspend or terminate accounts that violate these terms.

9. Plans, Payments & Cancellation

Practice Room Playbook has a free plan (Free) and a paid plan (Pro).

• Free trial. Every new account gets 21 days of Pro at no cost. No card is required. When the trial ends, your account moves to Free unless you subscribe. We never charge you automatically when a trial ends.
• Price. Pro is US$9 per month or US$72 per year, plus any sales tax, GST, or similar tax that applies. The total is shown at checkout before you confirm.
• Payments. Payments are processed by Stripe. We never see or store your full card number.
• Automatic renewal. Pro renews automatically at the end of each monthly or yearly billing period and is charged to your payment method on file until you cancel.
• Price changes. If the price of Pro changes, we'll email you at least 30 days before the new price applies to your next renewal.
• Cancelling. Cancel anytime in the app under Preferences → Plan & Billing → Manage plan. You keep Pro until the end of the period you've already paid for, then your account moves to Free.
• Refunds. We don't give refunds or credits for partial billing periods. If you were charged by mistake, or a yearly renewal went through that you meant to cancel, contact us within 14 days of the charge and we'll refund it. Nothing in these Terms limits rights you have under consumer protection laws that apply to you, such as the Australian Consumer Law.
• Moving to Free. Nothing is deleted when your account moves to Free. If you have more than the Free plan allows, everything you already have stays, and you can keep viewing, editing, and deleting it. You can't add more until you're under the limit or subscribe again. Pro-only features lock, and practice history older than 10 days is kept but hidden until you subscribe again.
• Discount codes. Founding-member and student codes apply to the yearly plan and are entered at checkout. A discount lasts as long as that subscription stays active. If you cancel and subscribe again later, the code may no longer be available. Student pricing requires verification. Codes can't be combined, exchanged for cash, or transferred.
• Failed payments and disputes. If a payment fails and isn't resolved, your subscription may end and your account moves to Free. If you dispute a charge with your bank, we cancel the subscription and your account moves to Free.

10. Changes to the App & Terms

We may update, modify, or discontinue parts of the app at any time.

For material changes to these Terms, we will notify you via email or an in-app notice at least 14 days before the changes take effect. Continued use of the app after the notice period constitutes acceptance of the updated terms. If you do not agree with the changes, you may stop using the app and request account deletion.

For minor changes (typos, clarifications that don't affect your rights), we may update without notice.

11. Dispute Resolution

Any disputes arising from these terms or your use of the app will be resolved as follows:

1. Informal Resolution First — Contact us through our contact page. We will attempt to resolve the issue within 30 days.
2. Binding Arbitration — If informal resolution fails, disputes will be resolved through binding arbitration administered under the rules of the American Arbitration Association (AAA), conducted in the State of Florida. Arbitration will be conducted on an individual basis.
3. Class Action Waiver — You agree to resolve disputes individually. You waive any right to participate in a class action, class arbitration, or representative proceeding.

Small claims exception: Either party may bring a claim in small claims court if it qualifies.

Each party will bear its own legal fees unless otherwise required by law.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• injuries (physical or otherwise)
• performance outcomes
• data loss or corruption
• indirect, incidental, or consequential damages

Our total liability for any claim related to the app is limited to the amount you paid us in the 12 months preceding the claim, or US$50, whichever is greater.

Use of the app is at your own risk. The app is provided "as is" and "as available" without warranties of any kind, whether express or implied.

13. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

1. Information We Collect

We may collect:

• Account information — email address and name (when you create an account)
• User-generated content — repertoire lists, practice logs, assessments, performance data, and notes you enter into the app
• Usage data — how you interact with the app (e.g., features used, session frequency)
• Device data — browser type, operating system, and screen size
• Billing information — if you subscribe, Stripe collects your payment details and billing address. We can see your plan, subscription status, and billing address, but never your full card number.
• Files you upload — PDFs you import, and any document you send to verify student status

2. How We Use Information

We use your information to:

• operate and improve the app
• understand usage patterns and prioritize features
• communicate updates, changes, or important information
• provide customer support

3. Third-Party Services

We use the following third-party services to operate the app:

These providers may process your data in accordance with their own privacy policies. We select providers that maintain reasonable security standards.

Our marketing website uses Vercel Web Analytics to count page visits. It doesn't use cookies or follow you to other sites. The app itself doesn't use analytics services.

4. Cookies & Tracking

To keep you signed in, the app stores a login token in your browser's local storage (not a cookie). This is required for the app to work and can't be turned off.

We do not currently use advertising cookies or third-party tracking pixels. If this changes, we will update this policy and provide appropriate notice and consent options.

5. Sharing of Information

We do not sell your personal data.

We may share data with:

• Service providers listed in Section 3, solely to operate the app
• Legal authorities, when required by law, court order, or to protect our rights

6. Data Security

We take reasonable steps to protect your information, including:

• Encrypted data transmission (HTTPS)
• Secure authentication through Supabase
• Access controls on our infrastructure

However, no system is completely secure. We cannot guarantee absolute security of your data.

7. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users via email within 72 hours of confirming the breach
• Describe the nature of the breach and what data was affected
• Outline steps we are taking to address the breach
• Provide guidance on steps you can take to protect yourself

We will also notify relevant authorities as required by applicable law.

8. Data Retention

We retain your data for as long as your account is active. After account deletion:

• Personal data is removed from active systems within 30 days
• Backups containing your data are purged within 90 days
• We may retain anonymized, aggregated data (that cannot identify you) for analytics

9. Your Rights & Choices

You may:

• Access a copy of your data by asking us through our contact page
• Request deletion of your account and data (see Terms of Service, Section 8)
• Opt out of non-essential communications
• Update your personal information through the app at any time

California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of its sale (we do not sell data). To exercise these rights, contact us through our contact page.

EU/EEA residents (GDPR): You have the right to access, rectify, erase, restrict processing, and port your data. Our legal basis for processing your data includes your consent and our legitimate interest in operating and improving the app. To exercise these rights, contact us through our contact page.

Contact us through our contact page.

10. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

11. Updates to This Policy

We may update this policy from time to time. For material changes, we will notify you via email or in-app notice at least 14 days before changes take effect. Continued use of the app after the notice period means you accept the updated policy.

The "Effective Date" at the top of this section indicates when the policy was last revised.